Frequently Asked Questions
If am ordering from the marketplace and i can't find the students name I want to get credit what should I do?
In the event you do not see your students name it is likely because the teacher has not entered them into the system yet. You may place the order and put the students name in the comment box and they will get credit for the sale.
I am an end customer and I ordered from a student and chose to pay by credit card but I never received the email with the link to pay. What can I do?
The emails go out almost immediately after submitting. If you have not received it please check all your spam and junk folders to make sure it hasn't been sent there. You can also add seitzfundraising.com to your safe senders list inside your anti virus and spam programs. If you still cannot find it, you can call the teacher who is doing the sale and they can take and process your credit card information right over the phone. We are also now sending the link via SMS Text Messaging as well to help insure you receive your payment link. If you believe we may have an incorrect email or phone number for you, please contact the group you purchased from and they can update that information in the system.
Can I order meat, cookie or fruit products and have them shipped directly to me?
Yes and No. There are now some items in the meat, cookie and fruit brochures that can be ordered through the Marketplace and direct shipped. Visit the marketplace for a complete list of available products. If they are not on the Marketplace, they cannot be delivered directly to you.
How do I access the Virtual Brochure App?
Teachers will go to the Customer Area then Customer Log In. Students will go to Customer Area then Student App.
Can a students parents sell product using the Virtual Brochure App?
Yes. They will log in using the unique student id code for their student. It can be used on multiple devices at the same time. These codes are NOT to be given to friends and family who want to order and have product direct shipped. Those orders MUST go through the online Marketplace
Do you still offer the Excel worksheet to keep track of our orders?
No. The release of our Virtual Brochure App with its advanced order management system has replaced the Excel Worksheet.
Do you offer mail order products?
We do offer some products on our Marketplace where you can order and your favorite group and student gets the credit for the sale. Remember we offer these type of mail order items only as a way for our fundraising groups to raise more funds and therefore you must select a group to receive the profits for the sale. The system will not allow you to place an order otherwise.
In the event you do not see your students name it is likely because the teacher has not entered them into the system yet. You may place the order and put the students name in the comment box and they will get credit for the sale.
I am an end customer and I ordered from a student and chose to pay by credit card but I never received the email with the link to pay. What can I do?
The emails go out almost immediately after submitting. If you have not received it please check all your spam and junk folders to make sure it hasn't been sent there. You can also add seitzfundraising.com to your safe senders list inside your anti virus and spam programs. If you still cannot find it, you can call the teacher who is doing the sale and they can take and process your credit card information right over the phone. We are also now sending the link via SMS Text Messaging as well to help insure you receive your payment link. If you believe we may have an incorrect email or phone number for you, please contact the group you purchased from and they can update that information in the system.
Can I order meat, cookie or fruit products and have them shipped directly to me?
Yes and No. There are now some items in the meat, cookie and fruit brochures that can be ordered through the Marketplace and direct shipped. Visit the marketplace for a complete list of available products. If they are not on the Marketplace, they cannot be delivered directly to you.
How do I access the Virtual Brochure App?
Teachers will go to the Customer Area then Customer Log In. Students will go to Customer Area then Student App.
Can a students parents sell product using the Virtual Brochure App?
Yes. They will log in using the unique student id code for their student. It can be used on multiple devices at the same time. These codes are NOT to be given to friends and family who want to order and have product direct shipped. Those orders MUST go through the online Marketplace
Do you still offer the Excel worksheet to keep track of our orders?
No. The release of our Virtual Brochure App with its advanced order management system has replaced the Excel Worksheet.
Do you offer mail order products?
We do offer some products on our Marketplace where you can order and your favorite group and student gets the credit for the sale. Remember we offer these type of mail order items only as a way for our fundraising groups to raise more funds and therefore you must select a group to receive the profits for the sale. The system will not allow you to place an order otherwise.
What states do you currently offer your fundraising programs?
At this time we service Texas, Arkansas, Oklahoma, Missouri, and Kansas. We also do limited deliveries into Louisiana, Indiana, and Colorado. If you are outside these areas, check out your options in our new Direct to Door Fundraising Program at www.d2dfundraising.com
When will fruit prices be available?
Confirmed fruit prices will be available by October 1st.
Do I need to order extra product and how much should I order?
Yes, we recommend you order at least 10 to 15 percent over what you think you will need to cover any mistakes or last minute orders.
Where can I find the prices? Where do I get the username and password?
Prices are available on our Pricing page. You may email us at info@seitznet.com for your username and password or check your price list that was sent with your packet.
I bought product from a school selling your product and I have a complaint, What do I do?
You must contact the group that your purchased your product from and they will arrange for a refund or replacement. We do not sell directly to the public therefore we have no record of what a school sells to who. The group will be compensated for any returns of damaged product.
My child is selling your product and have lost their price sheet. Can you send me a new sheet?
We do not set the selling price for our groups and therefore do not have their pricing. Please contact the group directly.
Can friends and family order product from you and my child or student get credit for the sale?
Yes. Please have them visit our Marketplace. After entering their own information, enter the school/chapter and the student's name in order for the student to get the credit.
Still have a question?
Contact us at info@seitznet.com, or call (888) 390-4332.
At this time we service Texas, Arkansas, Oklahoma, Missouri, and Kansas. We also do limited deliveries into Louisiana, Indiana, and Colorado. If you are outside these areas, check out your options in our new Direct to Door Fundraising Program at www.d2dfundraising.com
When will fruit prices be available?
Confirmed fruit prices will be available by October 1st.
Do I need to order extra product and how much should I order?
Yes, we recommend you order at least 10 to 15 percent over what you think you will need to cover any mistakes or last minute orders.
Where can I find the prices? Where do I get the username and password?
Prices are available on our Pricing page. You may email us at info@seitznet.com for your username and password or check your price list that was sent with your packet.
I bought product from a school selling your product and I have a complaint, What do I do?
You must contact the group that your purchased your product from and they will arrange for a refund or replacement. We do not sell directly to the public therefore we have no record of what a school sells to who. The group will be compensated for any returns of damaged product.
My child is selling your product and have lost their price sheet. Can you send me a new sheet?
We do not set the selling price for our groups and therefore do not have their pricing. Please contact the group directly.
Can friends and family order product from you and my child or student get credit for the sale?
Yes. Please have them visit our Marketplace. After entering their own information, enter the school/chapter and the student's name in order for the student to get the credit.
Still have a question?
Contact us at info@seitznet.com, or call (888) 390-4332.
